Remote Support Instructions

REQUIREMENTS - Windows Operating System, High Speed Internet, authorization from the user.

Remote support is a way of connecting to a computer across the internet to troubleshoot software related issues, install programs, optimize the computer, or apply software updates. With the user's permission the technician can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install anti-virus programs, etc. We can even reboot the PC and reconnect remotely to continue this work without the user needing to assist.

Another great reason to use remote support is for guidance and training on the use of software or internet services. Call us, we'll be glad to help.

To allow Remote Support for Teknyka, please click on one of the buttons below, run the software, and provide your technician with a session ID. We recommend that you are connected to high speed internet and have a technician on the phone prior to starting the remote support session. Be assured that once the technician has disconnected they will no longer have access to the computer unless authorized by the customer.

Please click on a button below to download
the module for your operating system type