30 Day Guarantee
On All Our Repairs
If it's not fixed
you don't pay for it
If you are not satisfied for any reason we'll give you your money back!
We accept all
major credit cards
Hourly Rate Services:
| Service | Hourly Rate | Description |
|---|---|---|
| General Tech Support | $80/hr | We charge $80 an hour for all services that do not fall under a flat rate (below). We don't charge extra for businesses, same day service or emergency visits. If you're in need of general consulting or you plan to do a large project we will simply charge you $80 an hour. There is a $40 charge for us to come work onsite, or to pick up and deliver computers. We can help you with any technological needs you may have for your home or business. Please call 877-TEKNYKA or email us at info@teknyka.com for more details. |
Flat Rate Services
With our flat rates you will only pay the maximum fee regardless of how long it takes us to complete the job. In some cases, such as when performing Virus & Spyware Removal or a System Reinstall, we will need to take the equipment to our shop. In most cases we can have the computer back to you in 48 hours.
| Service Type | Flat Rate | Description |
|---|---|---|
| Virus Removal & Tune Up | $80 | Symptoms of virus and spyware infections may include major slowness, uncontrollable pop-ups, website redirection, and system crashes. These types of infections are not only annoying, but are a great threat to privacy and may result in identity theft. During the virus removal process we will scan for and remove virus and spyware infections using multiple, top rated, virus and spyware removal tools. We will also install the latest anti-virus and anti-spyware software on your computer (free software for residential customers). In some cases the infections cause irreversible damage to the operating system, in which case a System Reinstall would be required (see below). In addition to a virus removal, we'll perfom a computer tune up to reduce security vulnerabilities (prevent re-infection), increase performance, and possibly postpone the need for replacement of an old computer system. Virus Removal & Tune Up includes the following:
|
| System Reinstall | $160 | A system reinstall will return your computer to its original condition, same as the day you bought it. We will also preserve all your data. This will give you a fresh start and allow for a complete removal of viruses or other problems that may plague your system. A system reinstall includes the following:
Please have all original installation CD's available to speed up the reinstall process. Some software may be found on the Internet if you do not have the original CD's. |
| Data Backup | $80 | Creating a backup routine is the most important thing you can do for your data. It's the only sure way to prevent data loss. Do not rely on your equipment, no matter how new it is. Call us, we will save your important files and establish a regular backup routine so you can save your data to CDs, DVDs, a thumb drive, a portable hard drive, or a separate computer system. We can also set you up with an online backup service such as Carbonite or Dropbox. You will never have to worry about losing your files again! |
| Data Recovery | $80 | Lost an important file? We can recover data from a broken computer, a crashed hard drive, or a dead memory card. We are able to recover data 99% of the time. For extensive recovery solutions we may refer you to a service such as Salvage Data or Drive Savers. We are not liable for data lost during data recovery attempts. We will not proceed with a recovery attempt if we believe it will cause further damage and data loss. A minimum charge of $40 is applicable, even if it's an unsuccessful recovery attempt. |
| Wireless and Wired Networks | $80 | Includes the setup and configuration of a modem or a router, connecting it to the Internet, and securing the network. This price includes the setup of up to three network devices. Extra $40 charge for each additional device (server, computer, laptop, or printer). |
| Internet Security | $80 | Includes the installing of Anti-Virus and Anti-Spyware software (free versions are available for residential customers, businesses are usually required to purchase them). We can also setup Internet filtering services such as OpenDNS for family safety or to minimize employee Internet access to only work related sites. |
| Diagnostics | $40 | Includes pinpointing the problem, proposing a solution, and estimating the cost to fix it. This service is FREE if you decide to use our services. The $40 charge is applicable only if you decide not to proceed with the repairs. We're also happy to answer a quick question over the phone without charge (10 minute maximum). Call us directly at 503-213-4183. |