Service Type Cost Description

In-Shop Hourly Rate

$90/hr

General tech support services that are not considered Flat Rate services (see below) are billed in 20 minute increments.

Here are just a few examples of what we can do:

  • Setup a new email account
  • Troubleshoot a software problem
  • Customize computer settings to your specifications

On-Site Hourly Rate

$120/hr

Half hour minimum for support in the Canby, Aurora, and Wilsonville area. One hour minimum in the Portland Metro area or anywhere beyond 10 miles from Teknyka Tech Support.

Here are just a few examples of what we can do:

  • Setup and configure a new computer or business server
  • Install a wireless router and connect all your computers to it
  • Train you on how to use your software and hardware

We can help you with all of the above plus any other computer support needs you may have for your home or business. Please call (503) 213-4183 or email us at info@teknyka.com to schedule an appointment today!

Expedited Service

$45

Need your computer back ASAP? We put your service request to the top of our work queue. This includes 24 hour (often less) turnaround time for in-shop repairs, emergency visits, same-day service requests, and work performed outside of our regular business hours.

NOTE:There is no guarantee that we can complete the repairs within 24 hours. This charge is applied whether or not we meet the expected time frame.

Pick Up and Delivery

$45

Don't hassle with all your computer cables and connections. Let us do that for you! We will pick up your computer, repair it, and deliver it back to your home or business.

NOTE: A one-way trip (Pick Up or Delivery) is just $30.

Flat Rates

Flat rates cover most repairs done within the Canby shop or by remote support. With our flat rates you will only pay the maximum fee regardless of how long it takes us to complete the job. In most cases we can have the computer back to you within 3 days.

Service Type Flat Rate Description

Virus Removal
&
Tune-Up

$120

This is our most popular computer repair service!

A virus removal and complete system tune-up fixes most major computer problems. It includes all of the following:

  • Remove infections with multiple, top rated virus and spyware removal programs
  • Install the latest operating system updates and security patches
  • Install the latest, top rated anti-virus program
  • Find and remove any unnecessary programs that take up resources
  • Remove unneeded toolbars and background services
  • Clean up and optimize the registry
  • Remove temporary files and free up disk space
  • Defragment and optimize the hard drive
  • Get a Guide on How To Avoid Spyware and Viruses!

System Reinstall

$90

A system reinstall will return your computer to its original condition, same as the day you bought it. This will completely remove all viruses or other software problems that plague your system. This repair can only be performed at our Canby repair shop - not available via on-site or remote support.

NOTE: If you need your pictures, documents and settings preserved you will also need a Data Transfer (see below)

A system reinstall includes the following:

  • Format the hard drive
  • Install the operating system
  • Install drivers (motherboard, video card, sound card, etc.)
  • Install the latest operating system updates and security patches
  • Install an anti-virus program

Please have all original installation CD's available to speed up the reinstall process. Some software may be found on the internet if you do not have the original CD's.

Data Transfer

$45

This service covers the transfer of your data from an old computer to a new computer or when doing a System Reinstall. NOTE: Programs and certain features are not transferable. Software reinstallations and email account setup (such as Outlook) will be billed as a separate charge.

Data Backup

$45

Your data is often the most important and also the most vulnerable part of your computer. We will save your important files or establish a regular backup routine so you can save your data to CDs, DVDs, a thumb drive, a portable hard drive, a separate computer system, or an online backup service. Creating a backup routine is the most important thing you can do for your data. It's the only sure way to prevent data loss. Do not rely on your equipment to preserve a single copy of your data, no matter how new the equipment is.

Data Recovery
Tier 1

$45

Lost some important files? Accidentally deleted your pictures? We can recover lost or deleted files 90% of the time.

NOTE: Immediately stop using and completely shut down your computer to avoid the possibility of completely losing your files. A $30 charge is applicable if it's an unsuccessful recovery attempt.

Data Recovery
Tier 2

$90

We can recover data from broken computers, crashed hard drives, and dead memory cards.

NOTE: Extensive data recovery services often require multiple repair and recovery procedures which can take days or weeks to complete. We can only do this repair in-shop at our Canby repair center. We are not liable for data lost during data recovery attempts. We will not proceed with a recovery attempt if we believe it will cause further damage or if we determine that Tier 3 Data Recovery services are required. A $45 charge is applicable if it's an unsuccessful recovery attempt.

Data Recovery
Tier 3

$400

Hard drive completely crashed? Is it clicking or not spinning up at all? We are partnered with experts that offer extensive data recovery services for a very affordable price.

NOTE:This service requires that we send your hard drive to data recovery expterts. Turnaround time is about two weeks. Only about 80% of attempts are successful using this process. The last option is to send your hard drive to clean-room specialists that charge $1,000 or more. A $90 charge is applicable if it's an unsuccessful recovery attempt.

Hardware or Software Installation

$30

We will install and properly configure up to two pieces of software and/or hardware. Please bring installation disks that came with the hardware. If you already tried installing the software but the installation became corrupt then this may be considered a "repair" in which case we will troubleshoot and reinstall the software under our standard hourly rate.

This service also applies to software uninstallation.

Diagnostics

$30

The diagnostics charge is applicable only if you decide not to proceed with the repairs. We're also happy to answer a quick question over the phone without charge (5 minute maximum), please call us directly at (503) 213-4183.